Dear Colleagues, Associates, and Friends,
Welcome to the first issue of the new Tele-Tech Updates newsletter! We’re taking this opportunity to reintroduce Tele-Tech and tell our current and former clients, our associates, and those who have considered our products over the years, what we’ve been up to lately.
While many were happy to bid good riddance to 2008, last year marked many milestones for Tele-Tech that make it memorable. We can think of no better way to re-introduce ourselves than to share those milestones with you.
Some of you have been Tele-Tech customers and friends for the better part of our 34-year history, and immediately associate the company with our founder, my father, Steve Kromer. In July of last year the transition of ownership from Steve & Janice Kromer (my mom), to my sister, Stephanie Fetchen, and me was completed, with the two of us taking the positions of Co-Presidents. Stephanie’s expertise is in hardware and software, and mine is in sales and marketing, so we act as “yin-and-yang” and our partnership works well. The two of us essentially started working at Tele-Tech at the ages of five and six when the company operated in the basement of our childhood home. We’ve each been gainfully employed fulltime at Tele-Tech for about 15 years, and we’re excited to carry our products and services for the telecom market into the future.
Our high level of data quality attracted a lot of attention in 2008, and in September, Stephanie and I were honored to deliver the Keynote address at the annual conference of the International Association for Information and Data Quality. There, we presented our quality story, describing our rise to a level of data accuracy that no one thought could be reached in our industry. Stephanie’s leadership and accuracy initiatives coupled with our analysts’ tenacity and passion for quality brought our data to this level. Because of these initiatives, in October we reached 12 consecutive months with 100% accurate local calling area data based on customer-reported errors (or in our case, the lack thereof). We’re now at 14 months of 100% accuracy and counting!
Also in 2008, Tele-Tech’s parent company, KFR Services, Inc., received the Alfred P. Sloan Award for workplace flexibility from the When Work Works Project. We’ve long been proponents of family-friendly work policies such as flex time, telecommuting, and providing health benefits. And yes, it’s true that we encourage employees who are new parents to bring their infants to work for the first six months. While each of those policies was a factor in our receiving the Sloan Award, we are most proud of this honor because the winners were selected by confidential surveys of each finalist’s employees. So, this award represents our employees’ contentment with the company and their commitment to their positions here, and for that we are grateful.
As an owner of Tele-Tech Services, I have a lot to be proud of. While the economy tanked in the second half of ’08, we’ll continue to look back on successes like those described above to help us weather the storm. We may get a little wind-blown and wet, but we’ll still be in tact when the storm ends.
While we’ve used this inaugural issue to re-introduce ourselves, future issues of Tele-Tech Updates will include commentary, company and product highlights, and industry topics of interest to our readers. We hope to make it a light-hearted, but information-packed monthly read. We hope you enjoy this issue, and that you’ll opt to remain on our mailing list.
Best regards,
Kim Russo
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