Tele-Tech Reaches Accuracy Milestone!

For those of you who’ve read our "Quality Story" – you know we’re a little obsessed with high quality data around here. And, if you’ve not read Tele-Tech’s page-turning "Quality Story" – click here to check it out (really, why does no one believe me?... it IS a page-turner!)!! Anyway… as admitted addicts to data quality, we’ve just achieved a huge milestone: two years of 100% data accuracy!!!

That’s right, with the close of October, we’ve had 24 consecutive error-free months of data! What this means is… over the past two-solid years, we did not introduce one-single byte of erred information into the local calling area data we provided! "What an accomplishment! When we started our data quality journey, striving to create a system and culture where errors could not be introduced into our data, it seemed an admirable but perhaps unattainable goal. Now many years into the process it seems that our diligent work is getting us ever closer to achieving this goal", stated Co-President Stephanie Fetchen.

Now, for perspective – I'll elaborate a bit about our data quality measurements: to ensure the most accurate reflection – and to keep us on our toes – we literally have a moving target when it comes to measuring our data quality. To obtain the truest picture, our quality system tracks errors back to the month in which they occurred (versus month found).

In fact, let me see if I can give an example without making things clear as mud… we have had a couple of customer reported errors during the past two years. BUT, the reported errors were tracked to the months in which they were made; and, the months in which those errors were made were prior to the past 24 months. Thus, mussing up data quality stats for a period prior to the past 24 months… and, with no reported errors made during this current 24-month period – we have two years of 100% data accuracy!!!

Linda Chugon, Director of Operations and Customer Service, summed it up by saying, "We're so excited about, and proud of, our 100% quality for two years straight! This wasn't, and will never be, an ‘easy’ task but it's one we are up for and will work diligently to achieve again!" Now, Linda didn’t mention the couple of days of happy-hall dancing that took place around here… but that’s because she’s too dignified. Personally, I’m still dancing!

Exhaust Projections

NANPA recently posted their October 2009 NANP Exhaust Projections. Carrier forecast and utilization data (submitted "via the NRUF process") is considered during the exhaust analyses, as well as a series of NANP assumptions, which have been consisted in past studies.

A detailed outline of the analysis process and complete listing of assumptions utilized may be found on www.nanpa.com; but, the end result is a projected exhaust date beyond the year 2039.