Case Study: VoIPnet Technologies

The Problem: A Data Dilemma

Okay, maybe not quite a data dilemma, but certainly a frustration. Prior to becoming a Tele-Tech customer, Todd Wolf, VoIPnet Technologies' President/CEO, found he was using a telecom data provider whose “accuracy was not accurate”, with pricing “out of sight”, and lackadaisical customer service. In a nutshell, he was paying too much for inaccurate data with inadequate support. Not good – and definitely enough motivation to seek a solution! Todd knew other service providers who were using Tele-Tech’s products, and was aware of our high data quality reputation – which was a significant factor when he considered alternative data sources. And, since becoming a Tele-Tech customer – no more data dilemma.


The Solution: Tele-Tech Services

VoIPnet Technologies uses Tele-Tech’s Localizer database of Local Calling Areas to identify and rate local voice over IP traffic. Of course accuracy is of paramount importance when the data is supporting rating and billing, but Todd also says flexible purchase options add tremendous value, both in terms of what and how he buys his data.

The what factor: having the ability to buy data specific “to states we do business in” is extremely beneficial; so, VoIPnet can purchase individual states as service is launched in new areas -- simply put, they only have to buy what they need! Also, being able to purchase data with or without premium expanded local calling areas is hugely helpful.

The how factor: the capability to decide to purchase data one time, or via annual subscription, or on a monthly/quarterly basis is an added freedom that allows Todd to tailor what he buys to what he needs – and when.

Using Localizer enhances VoIPnet’s profitability, since calls are correctly identified – allowing for proper billing; but, less obvious time and cost savings have been realized as well! Knowing his local calling area data is accurate allows Todd to focus on other aspects of his business; and reduces the resources spent on database entry. So, time is not wasted and funds are not diverted by trying to work with inaccurate data.

Todd Wolf has found the perfect combination with Tele-Tech. VoIPnet is able to rely on accurate data, with the flexibility to purchase in the manner their business needs – and, at competitive pricing. Add our stellar customer service , and you’ve got a classic Tele-Tech case study – and more importantly – a very valued customer is satisfied!