Friday, June 19, 2009
It's official!
Tele-Tech’s holding company, KFR Services Inc., is now certified as women-owned by the National Women Business Owners Corporation.We realize some customers have established goals to ensure a certain percentage of business is conducted with vendors that are minority-owned. And, being certified as women-owned means we are now able to help our customers meet those goals.
Employees have the last say…
... and the whole gang’s pretty excited about it at Tele-Tech! For the second consecutive year, our parent company, KFR Services, Inc., has been awarded the Alfred P. Sloan Award for Business Excellence in Workplace Flexibility*. This is a nationally awarded recognition given to employers across the country that are “successfully using flexibility to meet both business and employee goals”.
Now, here’s the best part about this award – the winners are not selected by virtue of some well written document submitted by company executives. Nope! Award recipients are judged on their ability to demonstrate that workplace flexibility is actually alive and well in their corporate environment – both in terms of business AND employee objectives. And, to assess that, employees are the scale of judgment. Staff members take a detailed survey, rating workplace flexibility as they see/experience it at their company – and the survey results are the final selection criteria.
“What a great honor that the staff here at KFR continues to value the workplace flexibility that we strive to provide our employees,” stated Co-President, Stephanie Fetchen. KFR has purposely and continuously worked to create a culture that is flexible and focused – a unique combination that provides an excellent environment for business and employees to achieve great things. Current flexibility programs at KFR include a flexible work schedule, pay increases for cross-training into other positions, the ability for employees to work from home – and pretty much a ‘dress-as-you-wish-code’ (uh, well there might be a couple of exceptions to that – but no one has pushed it). Also, team members who are new parents can bring their babies to work for the first six months.
So, as you can see, here at Tele-Tech, it’s worked out well when our employees have the last say. We’re quite proud and humbled that KFR received this award for the second year in a row! And, we’re on a roll now, we’re going for three!
*The Alfred P. Sloan Award for Business Excellence in Workplace Flexibility is part of When Work Works, a “national project on workplace effectiveness and workplace flexibility from Families and Work Institute in partnership with The Institute for a Competitive Workforce, an affiliate of the U.S. Chamber of Commerce, and the Twiga Foundation”.
Now, here’s the best part about this award – the winners are not selected by virtue of some well written document submitted by company executives. Nope! Award recipients are judged on their ability to demonstrate that workplace flexibility is actually alive and well in their corporate environment – both in terms of business AND employee objectives. And, to assess that, employees are the scale of judgment. Staff members take a detailed survey, rating workplace flexibility as they see/experience it at their company – and the survey results are the final selection criteria.
“What a great honor that the staff here at KFR continues to value the workplace flexibility that we strive to provide our employees,” stated Co-President, Stephanie Fetchen. KFR has purposely and continuously worked to create a culture that is flexible and focused – a unique combination that provides an excellent environment for business and employees to achieve great things. Current flexibility programs at KFR include a flexible work schedule, pay increases for cross-training into other positions, the ability for employees to work from home – and pretty much a ‘dress-as-you-wish-code’ (uh, well there might be a couple of exceptions to that – but no one has pushed it). Also, team members who are new parents can bring their babies to work for the first six months.
So, as you can see, here at Tele-Tech, it’s worked out well when our employees have the last say. We’re quite proud and humbled that KFR received this award for the second year in a row! And, we’re on a roll now, we’re going for three!
*The Alfred P. Sloan Award for Business Excellence in Workplace Flexibility is part of When Work Works, a “national project on workplace effectiveness and workplace flexibility from Families and Work Institute in partnership with The Institute for a Competitive Workforce, an affiliate of the U.S. Chamber of Commerce, and the Twiga Foundation”.
New Zones for New York
You may have read May 27th blog post regarding a rate center consolidation plan in New York City. On August 15, 2009, more than 250 NPA-NXXs are moving from New York City Zone 2 to Zone 1, and Zone 2 will cease to exist. Three NPA-NXXs will move from Zone 3 to Zone 1 as well. The move will benefit customers in Manhattan who wish to port their phone numbers to a new carrier. Regulations allow landline phone numbers to be ported only within the same rate center. Manhattan’s three zones are currently three separate rate centers, meaning that customers may not be able to take their phone numbers with them if they move within Manhattan. Consolidating all Manhattan NPA-NXXs into a single rate center alleviates this problem.
The NPA-NXXs that move to a new rate center will be associated with new V&H Coordinates used to calculate distance. While many telecom services have moved away from mileage-sensitive rating over the years, if you’re on a mileage-based plan, you may see changes in your bill.
For example, if you have an NPA-NXX remaining in Zone 3, some calls to what formerly were other Zone 3 numbers will now be eight miles away (based on a mileage calculation to Zone 1) instead of zero miles. Conversely, if a call travels between Jersey City and NPA-NXXs formerly in New York City Zone 2, the distance changes from seven miles to four miles.
Will the New York City rate center consolidation cause you to make changes to what you bill and/or what you pay for services? We want to hear about it. Join the discussion here!
The NPA-NXXs that move to a new rate center will be associated with new V&H Coordinates used to calculate distance. While many telecom services have moved away from mileage-sensitive rating over the years, if you’re on a mileage-based plan, you may see changes in your bill.
For example, if you have an NPA-NXX remaining in Zone 3, some calls to what formerly were other Zone 3 numbers will now be eight miles away (based on a mileage calculation to Zone 1) instead of zero miles. Conversely, if a call travels between Jersey City and NPA-NXXs formerly in New York City Zone 2, the distance changes from seven miles to four miles.
Will the New York City rate center consolidation cause you to make changes to what you bill and/or what you pay for services? We want to hear about it. Join the discussion here!
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